Can I get refund/remake if my parts don’t fit?

At FacFox, the quality of your parts is always on our top concern. There’re basically 2 conditions:

1. The parts we manufactured has a larger tolerance than we claimed from the original design, that leads to a mismatch to your parts to assemble, in this situation, you are fully entitled to claim a remake/refund.
2. Your 3D design is incorrectly designed and it didn’t match the assembly requirement in the first place, then we cannot give you remake/refund. However if the tolerance is also not qualified, then in this special case you can request a refund or remake according to the 1st situation.