Dealing with rejections is one of the most difficult processes at FacFox, and it can be confusing at times. We are always trying to provide as much information and guidance as possible when processing rejections in order to help your model print successfully.

Automatic vs. manual checks
When you upload a model to FacFox Insta3DP, you can check it in 3D preview to see if our system caught any major issues. This system is perfect for last minute check of the size and structure of your model before you order it.

If your model passes the initial printability checks and wall thickness check online, this does not mean your item is printable. The initial check only verifies that your item fits in the required bounding box for the material, the wall thickness check only checks to see if any parts are below the minimum wall thickness. So it does not check to see if the geometry allows your model to be printed. Details, sprues, and wire thickness also need to be reviewed manually after an order is placed.

Notifications
We always contact you using the email address that is linked to your account.
The email will contain the rejection reason, suggestions to fix an issue, and a screenshot showing the affected area.

If you’ve missed a notice that your model was cancelled/rejected, please check you email (and your SPAM folder) for more information.

What do I do after my model has been rejected?
It’s important to make sure that your model meets the design guidelines of the material you have selected. In order to create a successful model that’s printable, please make sure you follow our 3D Printing Checklist before uploading your model.

You can always see the design guidelines by going to the Materials Hub, clicking on the material you’re interested in, and selecting the Design Guidelines tab on the top.

The rejection email will contain a link to the “Repair and Update” page where you can take action, either by updating the model with a revised version, print it anyway (if ordered material is eligible for this feature), or remove the model from your order.

Alternatively, on your Orders page, you will be able to take action as well.

Modify Step

If the model has any issue, we will show you the reason and give you multiple options to proceed via email notification and support message.

Print It Anyway (PITA): If you deem the areas mentioned in the pictures and explanation are acceptable and you want to take the risk to print it anyway, use this feature.

Cancel Request/Order: If you are unable to fix the problematic areas or do not want to continue with this model, this feature allows you to remove it from your order. A refund will automatically be processed in case you have been charged, if your order has not been charged yet, the payment will simply be voided for this model.

Repair and Update FAQ
Q: My revised version uses more volume than the threshold accepts.
A: We recommend to use the Cancel Order Item function and place a separate order for the revised model instead.

If your order contains multiple models, but only one needs to be reordered, you can easily create a separate order and select Combined Shipment in service.This way the new order with the revised model will be shipped together with the original order, free of additional Shipping Charges.

Q: Can I change the material instead of updating my model?
A: While this feature doesn’t allow you to change the material upon a rejection, you can use the procedure in the FAQ question above to cancel the model and place a new order with the revised material instead.

Success rate
Each printing attempt counts towards total success rate of your model.
It is possible for models to print successfully sometimes and fail at other times. This happens with models that have parts that are either under our design guidelines or just at the cusp. Sometimes they will still survive the entire production process, but this does not mean that trend will persist. To keep track of this we have created a success rate system which you can learn more about here.

If your model is accepted and is on the edge of our guidelines, we will try to print it for you. That said, depending on the geometry of the model, sometimes we see that these attempts may fail.
With every reprint a success rate is recalculated. If this rate drops below 80%, the model is rechecked. If the rate is below 50%, we will reject this model.

For Manual Review orders, you can see the order list here.

For Insta3DP orders, you can see the order detail here.

If you still have question, click to chat with us
or open support ticket.

1. Pricing: We have multiple materials available, the best way is to upload your file and get accurate quotation by instant pricing engine or manual review.
2. Lead time: Time for manufacturing depends on the material/complexity of the model/total quantity, so please elaborate your project to get a better solution. For example, our fastest lead time for SLA resin printing service can be within 1 day, and also we have various shipping priority ranging from overnight express to over-month freight.
3. You can get self-signed NDA by clicking this link.

Apart from material volume cost, there are serveral ingredients in order pricing:

Per Material Minimum Order Value
The minimum order amount is $30 per material(SD and HD resolution are considered as same material) excluding shipping cost. Which means if your parts manufacturing cost is less than $30, we will still charge $30, so it’s more economic to order multiple copies if your part is cheaper than $30.

Per Part Minimum Order Value
Since each parts has to be post processed manually, we normally charge extra per part to cover the labor cost. Normally it’s $1.2 per part, but if the parts are too complicated, the per part fee will be higher.

If your order has not yet been reviewed(Insta3DP) or paid(manual review), feel free to cancel it.

Once your order has been accepted by FacFox and manufacturing cost is paid, it can no longer be cancelled.

We are unable to cancel any order items after they begin pre-production. All of your order items are printed on-demand, we do not have or keep any stock in our manufacturing facilities. Because of this, all sales are final.

Please contact our support team here if you have a question about your order’s production or turnaround time.

You should upload your file to FacFox in order to get an accurate quote in all eligible materials, to check models’ printability. You’ll need to signup for an account if you want to upload your own files.

To do this, log in to your account, hover over the Make button on the top right and click on UPLOAD NOW. You can also head straight to the upload page.

Click the UPLOAD button, this way a dialogue will pop up. Select the file you want to upload, this file be start uploading right away.

• You can upload zip/rar file to request multiple parts with same material and process.
• You can click + button to add more rows with other materials/processes.

FILE TYPES

You can upload the following file-types:
DAE, OBJ, STL, X3D, X3DB, X3DV, WRL

For textured files (to print in full color materials), upload a ZIP folder containing the 3D file and the texture file in one of the acceptable formats:
3D files: DAE, WRL, X3D, X3DB, X3DV
Texture files: GIF, JPG, PNG
Make sure the ZIP folder contains these files only, and that they’re not in an extra folder within the ZIP folder.

SIZE LIMITS

We can only accept files that are smaller than 200 MB. If your file exceeds this limit, consider either compressing the file to a ZIP folder, and/or reducing the polygon count of your model.