{"id":69262,"date":"2019-07-29T13:47:56","date_gmt":"2019-07-29T05:47:56","guid":{"rendered":"http:\/\/facfox.com\/news\/aerospace\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations.3dm"},"modified":"2019-07-29T13:47:56","modified_gmt":"2019-07-29T05:47:56","slug":"amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations","status":"publish","type":"post","link":"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/","title":{"rendered":"Amid Customer Complaints, Solidoodle Finally Announces Suspension of Operations"},"content":{"rendered":"<div id=\"dpsp-content-top\" class=\"dpsp-content-wrapper dpsp-shape-rectangular dpsp-size-medium dpsp-has-spacing dpsp-has-buttons-count dpsp-show-on-mobile dpsp-button-style-1\">\n<ul class=\"dpsp-networks-btns-wrapper dpsp-networks-btns-content dpsp-networks-btns-share dpsp-column-auto\">\n<li><span class=\"dpsp-network-icon\"><\/span><span class=\"dpsp-network-label-wrapper\"><\/span><\/li>\n<li><span class=\"dpsp-network-icon\"><\/span><span class=\"dpsp-network-label-wrapper\"><\/span><\/li>\n<li><span class=\"dpsp-network-icon\"><\/span><span class=\"dpsp-network-label-wrapper\"><\/span><\/li>\n<li><span class=\"dpsp-network-icon\"><\/span><span class=\"dpsp-network-label-wrapper\"><\/span><\/li>\n<\/ul>\n<\/div>\n<p>Earlier this month, we covered what seemed to be ominous message from the Solidoodle, the Brooklyn-based 3D printer company started by former MakerBot COO Sam Cervantes, which claimed on their website, \u201cAttention Customers: Ordering is currently disabled on the site. We\u2019ll be providing more information over the next few days. We appreciate your patience during that time.\u201d Since then, <em> Industry<\/em> has been reaching out to both Solidoodle and their customer-base to get the truth behind Solidoodle\u2019s sudden disappearance from the world of 3D printing. After weeks of investigating and correspondence with dissatisfied customers, Cervantes has finally released a statement admitting to what our evidence has already led us to believe, that the days of Solidoodle are over.<\/p>\n<figure id=\"attachment_75475\" style=\"width: 728px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-75475\" src=\"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2016\/03\/solidoodle-e1459266350761.jpg\" alt=\"The remains of Solidoodle\" width=\"728\" height=\"546\" \/><figcaption class=\"wp-caption-text\">The remains of Solidoodle<\/figcaption><\/figure>\n<p>Before Cervantes announced the suspension of operations yesterday, I actually traveled down to Solidoodle headquarters in Brooklyn to check in and see what was going on. What I found was an abandoned workspace lined with trash bags, no sign of Solidoodle or any life at all behind the shuttered doors. I decided to ask around the block to see if anyone had information on the whereabouts of Solidoodle, and was, more or less, given a briefer and more straight-to-the-point version of what Cervantes tried to put elegantly yesterday. After speaking to an anonymous source from the next-door Carrol Gardens Plumbing Supply, I was told that, basically, Solidoodle made some bad product investments in China, angered their customer base with poor quality printers, and, thus, caused investors to slowly pull out the money that was keeping Solidoodle afloat. The source, who wished to remain unnamed, stated that the Solidoodle workshop has basically been vacant since November of last year.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-30882\" src=\"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2014\/08\/Solidoodle-Press-Desktop-3D-Printer-1024x576.png\" alt=\"Solidoodle Press Desktop 3D Printer\" width=\"1024\" height=\"576\" \/><\/p>\n<p>Here is an explanation of the direction that the company took in Cervantes&#8217; words, from yesterday\u2019s press release:<\/p>\n<blockquote>\n<p>From 2011 through 2014 we assembled our first four product generations at our own factory in Brooklyn. Soon demand began to grow so large that we felt it would be difficult to scale effectively in Brooklyn, so we sought to partner with an outside assembly factory. We had been largely successful purchasing components in China, so manufacturing our entire product there seemed like the next logical step.<\/p>\n<p>However, this proved to be much more difficult than expected. Despite spending months in China building the partnership, training workers, and inspecting finished units, the factory shipped units which did not live up to our standards. This setback was exacerbated by the 2014 West Coast Port labor dispute and slowdown, which kept hundreds of printers ordered for the Holiday Season from arriving until March. Had they arrived on schedule, we would have had much more time for testing and inspection, and would have realized crucial cash flow much sooner.<\/p>\n<\/blockquote>\n<p>There seems to be a lot of factors that just didn\u2019t end up going Solidoodle\u2019s way, but one of their biggest criticisms (outside of their last line of shoddy printers) is their refusal to refund, let alone acknowledge, many of their customers who have either received a defective printer or never received their order at all. After our article speculating on the Solidoodle situation gained traction, a number of frustrated Solidoodle customers reached out to share their concerns about the company\u2019s lack of customer service. One Canadian customer (who wished to remain anonymous) contacted us about a number of issues they had to deal with after ordering a Solidoodle Press printer.<\/p>\n<p><em>\u201cWell, I bought a Solidoodle Press, received it 6 months later and it never worked. When I contacted support they asked me to send it back to them for repairs which was OK with me at the time,\u201d<\/em> the source told 3DPI. <em>\u201cAnd, unfortunately, once they received it, they stopped answering my emails and I never got my printer or money back.\u201d<\/em><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-75476\" src=\"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2016\/03\/Screen-Shot-2016-03-29-at-11.46.31-AM.png\" alt=\"Screen Shot 2016-03-29 at 11.46.31 AM\" width=\"728\" height=\"573\" \/><\/p>\n<p>The customer also does admit that, in hindsight, they probably should\u2019ve just asked for the replacement parts themselves, but that doesn\u2019t seem to excuse Solidoodle for going off the grid and leaving prospective customers frustrated and confused. The source also felt that since they were from Canada, Solidoodle knew that they could keep both the printer and their money without having to face repercussions. We also heard from another customer as well, who told us, <em>\u201cI ordered a printer a year ago, they took my money, wiped my account clean and never delivered and hid behind voicemail.\u201d<\/em><\/p>\n<p>So, it\u2019s fair to assume there are probably others facing the same dilemma, and even in Cervantes\u2019 recent announcement about Solidoodle\u2019s official closing, he acknowledges that \u201cthere remain a few dozen customers still owed a refund for a returned or undelivered product that we cannot honor.\u201d But for these \u2018few dozen\u2019 customers, some of whom we\u2019ve talked to ourselves, there does seem to be a glimmer of hope that could alleviate the painstaking experience with Solidoodle. According to Cervantes, customers who never received their refund will be sent a free MOD-t 3D printer, the $400 desktop 3D printer by New Matter.<\/p>\n<p><em>\u201cNew Matter, makers of the award-winning MOD-t 3D printer, have graciously offered to ship a FREE MOD-t to all Solidoodle customers who are due a refund. I am very grateful to Steve Schell and the New Matter team for their generosity and dedication to the industry. They were under no obligation to step up and are receiving no financial compensation to help us. Those customers with Solidoodle refunds due can contact New Matter at <span class=\"__cf_email__\" data-cfemail=\"fe969b929291be909b89939f8a8a9b8cd09d9193\">[email&#160;protected]<\/span> by May 1, 2016 to follow up on the free MOD-t offer, or go to www.newmatter.com and sign up for their email newsletter to learn more,\u201d<\/em> Cervantes wrote in the statement.<\/p>\n<figure id=\"attachment_75477\" style=\"width: 728px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75477\" src=\"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2016\/03\/cervantessoli.jpg\" alt=\"Solidoodle founder Sam Cervantes\" width=\"728\" height=\"482\" \/><figcaption class=\"wp-caption-text\">Solidoodle founder Sam Cervantes<\/figcaption><\/figure>\n<p>After going AWOL for months, and slowly, but surely, shutting down their operation, Solidoodle has finally confirmed that their doors are closed. It\u2019s nice of the New Matter team and Cervantes to try and compensate the customers who were felt they were completely screwed over, but I\u2019m not sure if the MOD-t 3D printer offer will fully erase the bad taste that Solidoodle\u2019s last product line left in the customer\u2019s mouth. At the end of the day, however, it might be healthiest for the 3D printing community to reflect on the strong start and early reputation earned by Solidoodle back in 2011, as it\u2019s easy to forget that, before this debacle, they were a quality startup on the rise to prominence. But, there are also quite a few lessons to be learned in Solidoodle\u2019s failure as well. The most important ones, it seems, are to always value and respect your customer-base, and also to invest in components that will function as well as they look.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Earlier this month, we covered what seemed to be ominous message from the Solidoodle, the Brooklyn-based 3D printer company started by former MakerBot COO Sam Cervantes, which claimed on their website, \u201cAttention Customers: Ordering is currently disabled on the site. We\u2019ll be providing more information over the next few days. We appreciate your patience during [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":182925,"comment_status":"open","ping_status":"close","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"fifu_image_url":"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2016\/03\/solidoodle-e1459266350761.jpg","fifu_image_alt":"","footnotes":""},"categories":[53],"tags":[169,170,158],"class_list":["post-69262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aerospace","tag-3dprint","tag-3dprinting","tag-space"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Amid Customer Complaints, Solidoodle Finally Announces Suspension of Operations - FacFox News<\/title>\n<meta name=\"description\" content=\"Earlier this month, we covered what seemed to be ominous message from the Solidoodle, the Brooklyn-based 3D printer company started by former MakerBot COO\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amid Customer Complaints, Solidoodle Finally Announces Suspension of Operations\" \/>\n<meta property=\"og:description\" content=\"Earlier this month, we covered what seemed to be ominous message from the Solidoodle, the Brooklyn-based 3D printer company started by former MakerBot COO\" \/>\n<meta property=\"og:url\" content=\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/\" \/>\n<meta property=\"og:site_name\" content=\"FacFox News\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-29T05:47:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2016\/03\/solidoodle-e1459266350761.jpg\" \/>\n<meta name=\"author\" content=\"edi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2016\/03\/solidoodle-e1459266350761.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"edi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/\"},\"author\":{\"name\":\"edi\",\"@id\":\"https:\/\/facfox.com\/news\/#\/schema\/person\/30c6618bf20fcdd6af222ac673dfd857\"},\"headline\":\"Amid Customer Complaints, Solidoodle Finally Announces Suspension of Operations\",\"datePublished\":\"2019-07-29T05:47:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/\"},\"wordCount\":1120,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/facfox.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/3dprintingindustry.com\/wp-content\/uploads\/2016\/03\/solidoodle-e1459266350761.jpg\",\"keywords\":[\"3dprint\",\"3dprinting\",\"space\"],\"articleSection\":[\"Aerospace\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/\",\"url\":\"https:\/\/facfox.com\/news\/amid-customer-complaints-solidoodle-finally-announces-suspension-of-operations\/\",\"name\":\"Amid Customer Complaints, Solidoodle Finally Announces Suspension of Operations - 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