{"id":161998,"date":"2020-11-26T15:57:41","date_gmt":"2020-11-26T15:57:41","guid":{"rendered":"http:\/\/facfox.com\/docs\/?page_id=161998"},"modified":"2020-11-26T15:57:41","modified_gmt":"2020-11-26T15:57:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/facfox.com\/docs\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<span class=\"mkb-shortcode-container\"><div class=\"mkb-home-faq kb-faq fn-kb-faq-container\" style=\"margin-top:3em;margin-bottom:3em;width:60em;\">\t\t\t<div class=\"mkb-section-title\">\n\t\t\t\t<h3 style=\"color:#333333;font-size:3em;\">\n                    Frequently Asked Questions                <\/h3>\n\t\t\t<\/div>\n\t\t<div class=\"kb-faq__controls mkb-clearfix\" style=\"margin-top:2em;margin-bottom:2em;\">\n\t\t\t\t\t\t\t<div class=\"kb-faq__filter kb-faq__filter--empty kb-faq__filter--minerva-theme fn-kb-faq-filter\">\n\t\t\t\t\t<form class=\"kb-faq__filter-form\" action=\"\" novalidate>\n\t\t\t\t\t\t<input type=\"text\" class=\"fn-kb-faq-filter-input kb-faq__filter-input\" placeholder=\"FAQ filter\" \/>\n\t\t\t\t\t\t<a href=\"#\" class=\"fn-kb-faq-filter-clear kb-faq__filter-clear\">\n\t\t\t\t\t\t\t<i class=\"fa fa-times-circle\"><\/i>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t                            <span class=\"kb-faq__filter-icon\">\n                                <i class=\"fa fa-filter\"><\/i>\n                            <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-after-sale kb-faq-category-id-376\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"after-sale\">\n\t\t\t\t\tAfter Sale\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t2 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"78999\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I get refund\/remake if my parts don&#8217;t fit?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>At FacFox, the quality of your parts is always on our top concern. There&#8217;re basically 2 conditions:<\/p>\n<ol>\n<li>The parts we manufactured has a larger tolerance than we claimed from the original design, that leads to a mismatch to your parts to assemble, in this situation, you are fully entitled to claim a remake\/refund.<\/li>\n<li>Your 3D design is incorrectly designed and it didn&#8217;t match the assembly requirement in the first place, then we cannot give you remake\/refund. However if the tolerance is also not qualified, then in this special case you can request a refund or remake according to the 1st situation.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89976\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhen will my refund be sent to my account?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>If your refund of order has been processed, we will take care of the refund immediately. The time of the transfer depends on the method you took for the payment:<\/p>\n<ul>\n<li>PayPal balance: Refund to your balance immediately.<\/li>\n<li>PayPal credit card: Takes couple business days to process.<\/li>\n<li>Stripe credit card: Takes couple business days to process.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-starter kb-faq-category-id-377\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"starter\">\n\t\t\t\t\tGetting Started\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t2 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89859\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I get a manufacturing quote with cost and lead time?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>FacFox offers 2 ways to get costs and lead times for your custom parts. All you need is a 3D model to start! If you do not have an account, please start by <a href=\"#\" class=\"lrm-register\">registering here.<\/a><\/p>\n<ol>\n<li><strong><a rel=\"noopener noreferrer\" href=\"\/fast-order\" target=\"_blank\">Insta3DP(beta)<\/a><\/strong>: You&#8217;ll get instant pricing for 80% of our 3D printing material, just upload one or more 3D CAD file directly like online shopping. <span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-warning\">\n\t\t\t<div class=\"mkb-warning__icon\">\n\t\t\t\t<i class=\"fa fa-exclamation-triangle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-warning__content\">\n\t\t\t\t20% materials are not shown in instant pricing due to their complex pricing structure. Also post-processing like painting\/polishing\/electroplating cannot be quoted automatically, there will be price corrections in your final quotation.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span><\/li>\n<li><a rel=\"noopener noreferrer\" href=\"\/make\" target=\"_blank\"><strong>Manual Review<\/strong><\/a>: Get quotation from our skillful team with best solution. The experts are all at your service! Just upload your 3D CAD file(or with any 2D drawing\/instructions). All quotation can be found at your <a href=\"\/orders\">order page<\/a>, you will get notified via email if there&#8217;re any updates. <a rel=\"noopener noreferrer\" href=\"https:\/\/get.xometry.com\/quote\" target=\"_blank\"><\/a><\/li>\n<\/ol>\n<p>Our Insta3DP(beta) platform allows you to upload 3D CAD files by drag-and-drop or browsing. If you have an account with FacFox you can add previously uploaded parts from your Parts Library.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-tip\">\n\t\t\t<div class=\"mkb-tip__icon\">\n\t\t\t\t<i class=\"fa fa-lightbulb-o fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-tip__content\">\n\t\t\t\tNeed to know what CAD files are supported? <a rel=\"noopener noreferrer\" href=\"https:\/\/facfox.com\/docs\/what-file-format-is-required-for-specific-manufacturing-method\" target=\"_self\">Click here.<\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<p>Once a part is uploaded you can:<\/p>\n<ul>\n<li>Select your desired material type and process, this will help narrow down the 200 materials we offer<\/li>\n<li>Upload PDF files and add extra notes on the notes field<\/li>\n<li>Once your part is configured, you can purchase it right away, create a pdf of a quote, or share it with a colleague!<\/li>\n<li><em>Don&#8217;t see a price? Maybe one of the parts requires a manual review. Feel free to request a manual review from our expert team!<\/em><\/li>\n<\/ul>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-tip\">\n\t\t\t<div class=\"mkb-tip__icon\">\n\t\t\t\t<i class=\"fa fa-lightbulb-o fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-tip__content\">\n\t\t\t\tIf you have any special requirement like post-processing, printing orientation, use the Notes section for important details. You can attach a PDF drawing in that section as well.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89890\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat&#8217;s the cost of 3D printing? How are prices calculated?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>Generally most of our 3D printing material cost is charged by material consumption, but there&#8217;re other factors that affects the cost structure, so not all materials have a fixed rate per cm\u00b3.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-tip\">\n\t\t\t<div class=\"mkb-tip__icon\">\n\t\t\t\t<i class=\"fa fa-lightbulb-o fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-tip__content\">\n\t\t\t\tCheck detailed guideline of our 3D printing material pricing structure <a href=\"\/docs\/cost-of-3d-printing\">here<\/a>.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-insta3dp kb-faq-category-id-378\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"insta3dp\">\n\t\t\t\t\tInsta3DP\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t9 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"102259\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tThe price is different after I add it to cart, why?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>This issue often happens on broken 3D model. If there are mesh errors in your 3D model, after you rescale the model, the calculated volume might be different than actual volume.<\/p>\n<p>When this happens, please <a href=\"\/support\">contact us<\/a> for a manual review or try to repair the 3D model using 3D model repairing tools like NetFabb, FreeCAD, Makeprintable to ensure there&#8217;s no mesh errors in 3D model.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89896\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDo you have minimum order value?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>Apart from material volume cost, there are serveral ingredients in order pricing:<\/p>\n<p><strong>Per Material Minimum Order Value<\/strong><br \/>\nThe minimum order amount is <strong>$30<\/strong> per material(SD and HD resolution are considered as same material) excluding shipping cost. Which means if your parts manufacturing cost is less than <strong>$30<\/strong>, we will still charge<strong> $30<\/strong>, so it&#8217;s more economic to order multiple copies if your part is cheaper than <strong>$30<\/strong>.<\/p>\n<p><strong>Per Part Minimum Order Value<\/strong><br \/>\nSince each parts has to be post processed manually, we normally charge extra per part to cover the labor cost. Normally it&#8217;s <strong>$1.2<\/strong> per part, but if the parts are too complicated, the per part fee will be higher.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"90021\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat&#8217;s the status of my order?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>For <a href=\"\/make\">Manual Review<\/a> orders, you can see the order list here.<\/p>\n<p>For Insta3DP orders, you can see the order detail here.<\/p>\n<p>If you still have question, <a rel=\"noopener noreferrer\" href=\"#\" onclick=\"tidioChatApi.open()\"><i class=\"fad fa-comment\"><\/i> click to chat with us<\/a><br \/>\n or<a rel=\"noopener noreferrer\" href=\"\/support\" target=\"_blank\"><i class=\"fad fa-envelope-open-text\"><\/i> open support ticket<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"101332\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow to order parts on Insta3DP?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Upload CAD drawings<\/strong> to the canvas, supported format: <span style=\"color: #ff0000;\"><code>stl,obj,stp,step,igs,iges,zip,png,jpg,jpeg,gif,bmp,dxf<\/code><\/span><\/li>\n<li><strong>Rescale the model<\/strong> by dragging the bar or entering the dimension, please note: <span style=\"color: #fa6666;\">default file unit is mm<\/span>, click &#8216;inch&#8217; to switch unit.<\/li>\n<li><strong>Select material<\/strong> from the dropdown, you can also search by name.<\/li>\n<li><strong>Check the price<\/strong> which indicates the estimated unit cost of manufacturing instantly. Please note: <span style=\"color: #fa6666;\">The price is NOT the final offer, there might be updates after technical review<\/span>.<\/li>\n<li><strong>Place order<\/strong> with secure online payment methods like PayPal and credit card.<\/li>\n<li><strong>View order detail<\/strong> in your <a href=\"\/orders\/insta3dp\">dashboard<\/a> and wait for our technical review &amp; manufacturablity check.<\/li>\n<li><strong>We start producing<\/strong> if everything is checked and confirmed, if the drawing needs modification or extra payment, we will notify you via email.<\/li>\n<li><strong>We ship the package<\/strong> and you wait for the delivery.<\/li>\n<li><strong>Give us some feedback<\/strong> and prepare for the next project \ud83d\ude42<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"101338\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I upload colorful 3D model?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p><strong>Yes!<\/strong> We support colorful <strong>OBJ<\/strong> 3D model upload:<\/p>\n<p><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-101346\" src=\"https:\/\/facfox.com\/wp-content\/uploads\/2020\/08\/8d6a063100b89e96.png\" width=\"886\" height=\"559\" \/><\/p>\n<p>You must upload <span style=\"color: #fa6666;\"><strong>.obj<\/strong><\/span>+ <strong><span style=\"color: #fa6666;\">.mtl<\/span><\/strong>+<strong><span style=\"color: #fa6666;\">.png\/bmp\/jpg<\/span> in <span style=\"color: #fa6666;\">one compressed .zip folder<\/span><\/strong>, and <strong>don&#8217;t upload more than one<\/strong> <strong>OBJ<\/strong> file at a time, the system will fail to recognize multiple colorful OBJ files.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"101349\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I upload multiple 3D models in one time?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>Yes! You can compress multiple parts(<span style=\"color: #fa6666;\"><strong>STL format only<\/strong><\/span>) in one<strong> ZIP folder<\/strong>.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-warning\">\n\t\t\t<div class=\"mkb-warning__icon\">\n\t\t\t\t<i class=\"fa fa-exclamation-triangle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-warning__content\">\n\t\t\t\tHowever we don&#8217;t recommend you to do so. The parts will be automatically re-packed in system, since the shipping cost is calculated based on bounding box of the packed models, this might increase the estimated shipping cost. Also packed models is harder for system to process.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"101364\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat will happen when my order is being reviewed?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p><span style=\"color: #fa6666;\"><b>NOTICE:<\/b><\/span> Order status and total amount <b>might update<\/b> after technical review! We&#8217;ll send you the updates via email. Possible Changes of Insta3DP Order:<\/p>\n<ol>\n<li><strong>Require modification<\/strong><br \/>\nThrough our technical review, your 3D model has design errors that makes the part not manufacturable, we might need you to modify it or cancel the order.<\/li>\n<li><strong>Extra manufacturing cost<\/strong><br \/>\nMight occur due to high complexity or high risk of producing\/post processing your parts.<\/li>\n<li><strong>Extra shipping cost:<\/strong><br \/>\nMight occur due to over-weight\/over-size\/extended area surcharge or unpredictable special occasion.<\/li>\n<li><strong>Order cancellation<\/strong><br \/>\nYour order might be rejected if we decide your requirement impossible to meet, or the products might violate any laws\/regulations.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"101445\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy can&#8217;t I find some materials in Insta3DP?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>Insta3DP aims at minimize the manual effort in 3D printing quotation, however calculating the material\/support\/running hours of certain 3D printing process like PolyJet and DMLS is a big challenge. We will keep improving the algorithms and add more materials in the list.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-tip\">\n\t\t\t<div class=\"mkb-tip__icon\">\n\t\t\t\t<i class=\"fa fa-lightbulb-o fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-tip__content\">\n\t\t\t\tCan&#8217;t find the material in Insta3DP? Try the <a href=\"\/make\">manual review quoting system<\/a> that includes our entire expertise of manufacturing capabilities!\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"101451\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat file format is supported by Insta3DP?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><ul>\n<li><i class=\"fad fa-cube fa-fw\"><\/i> 3D Model: <code>stl,obj,stp,step,igs,iges<\/code><\/li>\n<li><i class=\"fad fa-image fa-fw\"><\/i> 2D Image: <code>png,jpg,jpeg,gif,bmp<\/code> (It will guide you to generate a lithophane based on the image)<\/li>\n<li><i class=\"fad fa-file-archive fa-fw\"><\/i> Zip file(.zip) with multiple 3D models or colorful OBJ file(obj+mtl+jpg)<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-material kb-faq-category-id-379\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"material\">\n\t\t\t\t\tMaterial\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t2 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89898\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat processes\/materials do you offer?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>We have 200+ different materials for our <strong>3D printing\/CNC Milling\/Injection Molding\/Urethane Casting\/Metal Casting<\/strong> service with several available finishes.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-tip\">\n\t\t\t<div class=\"mkb-tip__icon\">\n\t\t\t\t<i class=\"fa fa-lightbulb-o fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-tip__content\">\n\t\t\t\tFor full service list and introduction please see <a href=\"\/services\">here<\/a>.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<p>For our <strong>3D printing service<\/strong>, we have plastic, grey plastic, black plastic, flexible plastic, brass, bronze, sterling silver, polyjet resin, multicolor sandstone, aluminum, titanium, stainless steel and glass-filled nylon etc.<\/p>\n<p>With some of these materials you can have finishes like polishing, primer coating, plating, dyeing, painting and smoothing beautifier.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-tip\">\n\t\t\t<div class=\"mkb-tip__icon\">\n\t\t\t\t<i class=\"fa fa-lightbulb-o fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-tip__content\">\n\t\t\t\tFor full 3D printing material list please see <a href=\"\/materials\">here<\/a>.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"90018\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat&#8217;s the best material for my parts?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>If you are familiar with different processes\/materials, you can help yourself by browsing our <a href=\"\/docs\/selecting-the-right-method-for-your-production\">manufacturing method guideline<\/a>, <a href=\"\/materials\">material list<\/a> and <a href=\"\/materials\/properties\">material properties guide<\/a>.<\/p>\n<p>This is the core advantage of FacFox, in any other platforms they cannot provide as comprehensive solution as we do. To get idea of the best material, you just need to specify the following key information in your Note field while submitting request for quote at <a href=\"\/make\">manual review<\/a>:<\/p>\n<ul>\n<li>Purpose: Prototype or end product?<\/li>\n<li>Item Usage: What&#8217;s it used for?<\/li>\n<li>Quantity: 1-10\/10-100\/100-1000\/1000+<\/li>\n<li>Priority: Stength\/Accuracy\/Smoothness etc.<\/li>\n<\/ul>\n<p>You can also attach instuction along with 3D model, this way we&#8217;ll have a clear understanding of your project and our tech team with provide the best solution for you!<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-ordering kb-faq-category-id-375\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"ordering\">\n\t\t\t\t\tOrdering\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t6 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"55677\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat&#8217;s the price, leadtime and NDA procedure for manufacturing our design?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><ol>\n<li>Pricing: We have multiple materials available, the best way is to upload your file and get accurate quotation by <a href=\"https:\/\/facfox.com\/fast-order\">instant pricing engine<\/a> or <a href=\"https:\/\/facfox.com\/make\">manual review<\/a>.<\/li>\n<li>Lead time: Time for manufacturing depends on the material\/complexity of the model\/total quantity, so please elaborate your project to get a better solution. For example, our fastest lead time for SLA resin printing service can be within 1 day, and also we have various shipping priority ranging from overnight express to over-month freight.<\/li>\n<li>You can get self-signed NDA by clicking <a href=\"https:\/\/facfox.com\/nda\">this link<\/a>.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89896\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDo you have minimum order value?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>Apart from material volume cost, there are serveral ingredients in order pricing:<\/p>\n<p><strong>Per Material Minimum Order Value<\/strong><br \/>\nThe minimum order amount is <strong>$30<\/strong> per material(SD and HD resolution are considered as same material) excluding shipping cost. Which means if your parts manufacturing cost is less than <strong>$30<\/strong>, we will still charge<strong> $30<\/strong>, so it&#8217;s more economic to order multiple copies if your part is cheaper than <strong>$30<\/strong>.<\/p>\n<p><strong>Per Part Minimum Order Value<\/strong><br \/>\nSince each parts has to be post processed manually, we normally charge extra per part to cover the labor cost. Normally it&#8217;s <strong>$1.2<\/strong> per part, but if the parts are too complicated, the per part fee will be higher.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89969\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>If your order has not yet been reviewed(Insta3DP) or paid(manual review), feel free to cancel it.<\/p>\n<p>Once your order has been accepted by FacFox and manufacturing cost is paid, it can <strong>no longer be cancelled<\/strong>. <\/p>\n<p>We are unable to cancel any order items after they begin pre-production.  All of your order items are printed on-demand, we do not have or keep any stock in our manufacturing facilities.  Because of this, all sales are final.<\/p>\n<p>Please contact our support team <a href=\"\/contact\" target=\"_self\" rel=\"noopener noreferrer\">here<\/a> if you have a question about your order\u2019s production or turnaround time.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"90007\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I upload 3D model for manual review?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>You should upload your file to FacFox in order to get an accurate quote in all eligible materials, to check models\u2019 printability. You&#8217;ll need to signup for an account if you want to upload your own files.<\/p>\n<p>To do this, log in to your account, hover over the <strong>Make<\/strong> button on the top right and click on UPLOAD NOW. You can also head straight to <a rel=\"noopener noreferrer\" href=\"\/make\" target=\"_blank\">the upload page<\/a>.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-90006\" src=\"https:\/\/facfox.com\/wp-content\/uploads\/2020\/03\/upload-file-for-manual-review.png\" alt=\"\" width=\"1007\" height=\"321\" \/><\/p>\n<p>Click the <strong>UPLOAD<\/strong> button, this way a dialogue will pop up. Select the file you want to upload, this file be start uploading right away.<\/p>\n<ul>\n<li>You can upload zip\/rar file to request multiple parts with same material and process.<\/li>\n<li>You can click <strong>+<\/strong> button to add more rows with other materials\/processes.<\/li>\n<\/ul>\n<p><strong>FILE TYPES<\/strong><\/p>\n<p>You can upload the following file-types:<br \/>\nDAE, OBJ, STL, X3D, X3DB, X3DV, WRL<\/p>\n<p>For textured files (to print in full color materials), upload a ZIP folder containing the 3D file and the texture file in one of the acceptable formats:<br \/>\n3D files: DAE, WRL, X3D, X3DB, X3DV<br \/>\nTexture files: GIF, JPG, PNG<br \/>\nMake sure the ZIP folder contains these files only, and that they\u2019re not in an extra folder within the ZIP folder.<\/p>\n<p><strong>SIZE LIMITS<\/strong><\/p>\n<p>We can only accept files that are smaller than <strong>200 MB<\/strong>. If your file exceeds this limit, consider either compressing the file to a ZIP folder, and\/or reducing the polygon count of your model.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"90015\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy was my request rejected?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>Dealing with rejections is one of the most difficult processes at FacFox, and it can be confusing at times. We are always trying to provide as much information and guidance as possible when processing rejections in order to help your model print successfully.<\/p>\n<p><strong>Automatic vs. manual checks<br \/>\n<\/strong>When you upload a model to FacFox <a href=\"\/fast-order\">Insta3DP<\/a>, you can check it in 3D preview to see if our system caught any major issues. This system is perfect for last minute check of the size and structure of your model before you order it.<\/p>\n<p>If your model passes the initial printability checks and wall thickness check online, this does not mean your item is printable. The initial check only verifies that your item fits in the required bounding box for the material, the wall thickness check only checks to see if any parts are below the minimum wall thickness. So it does not check to see if the geometry allows your model to be printed. Details, sprues, and wire thickness also need to be reviewed manually after an order is placed.<\/p>\n<p><strong>Notifications<br \/>\n<\/strong>We always contact you using the email address that is linked to your account.<br \/>\nThe email will contain the rejection reason, suggestions to fix an issue, and a screenshot showing the affected area.<\/p>\n<p>If you&#8217;ve missed a notice that your model was cancelled\/rejected, please check you email (and your SPAM folder) for more information.<\/p>\n<p><strong>What do I do after my model has been rejected?<br \/>\n<\/strong>It&#8217;s important to make sure that your model meets the design guidelines of the material you have selected. In order to create a successful model that&#8217;s printable, please make sure you follow our <a href=\"https:\/\/support.shapeways.com\/hc\/en-us\/articles\/360008357773-3D-Printing-Checklist\">3D Printing Checklist<\/a> before uploading your model.<\/p>\n<p>You can always see the design guidelines by going to the <a href=\"https:\/\/www.shapeways.com\/materials\">Materials Hub<\/a>, clicking on the material you&#8217;re interested in, and selecting the Design Guidelines tab on the top.<\/p>\n<p>The rejection email will contain a link to the &#8220;Repair and Update&#8221; page where you can take action, either by updating the model with a revised version, print it anyway (if ordered material is eligible for this feature), or remove the model from your order.<\/p>\n<p>Alternatively, on your <a rel=\"noopener noreferrer\" href=\"\/orders\" target=\"_self\">Orders<\/a> page, you will be able to take action as well.<\/p>\n<p><b>Modify Step<\/b><\/p>\n<p>If the model has any issue, we will show you the reason and give you multiple options to proceed via email notification and support message.<\/p>\n<p><strong><span class=\"wysiwyg-underline\">Print It Anyway (PITA)<\/span><\/strong>: If you deem the areas mentioned in the pictures and explanation are acceptable and you want to take the risk to print it anyway, use this feature.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-warning\">\n\t\t\t<div class=\"mkb-warning__icon\">\n\t\t\t\t<i class=\"fa fa-exclamation-triangle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-warning__content\">\n\t\t\t\tNote that by selecting this feature, you&#8217;re not eligible for a refund or reprint.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<p><strong><span class=\"wysiwyg-underline\">Cancel Request\/Order<\/span>:<\/strong> If you are unable to fix the problematic areas or do not want to continue with this model, this feature allows you to remove it from your order. A refund will automatically be processed in case you have been charged, if your order has not been charged yet, the payment will simply be voided for this model.<\/p>\n<p><strong>Repair and Update FAQ<br \/>\n<\/strong><em><span class=\"wysiwyg-underline\">Q: My revised version uses more volume than the threshold accepts.<\/span><br \/>\n<\/em>A: We recommend to use the Cancel Order Item function and place a separate order for the revised model instead.<\/p>\n<p>If your order contains multiple models, but only one needs to be reordered, you can easily create a separate order and select Combined Shipment in service.This way the new order with the revised model will be shipped together with the original order, free of additional Shipping Charges.<\/p>\n<p><em><span class=\"wysiwyg-underline\">Q: Can I change the material instead of updating my model?<\/span><\/em><br \/>\nA: While this feature doesn&#8217;t allow you to change the material upon a rejection, you can use the procedure in the FAQ question above to cancel the model and place a new order with the revised material instead.<\/p>\n<p><strong>Success rate<br \/>\n<\/strong>Each printing attempt counts towards total success rate of your model.<br \/>\nIt is possible for models to print successfully sometimes and fail at other times. This happens with models that have parts that are either under our design guidelines or just at the cusp. Sometimes they will still survive the entire production process, but this does not mean that trend will persist. To keep track of this we have created a success rate system which you can learn more about <a rel=\"noopener noreferrer\" href=\"https:\/\/support.shapeways.com\/hc\/en-us\/articles\/360008259473\" target=\"_self\">here<\/a>.<\/p>\n<p>If your model is accepted and is on the edge of our guidelines, we will try to print it for you. That said, depending on the geometry of the model, sometimes we see that these attempts may fail.<br \/>\nWith every reprint a success rate is recalculated. If this rate drops below 80%, the model is rechecked. If the rate is below 50%, we will reject this model.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"90021\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat&#8217;s the status of my order?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>For <a href=\"\/make\">Manual Review<\/a> orders, you can see the order list here.<\/p>\n<p>For Insta3DP orders, you can see the order detail here.<\/p>\n<p>If you still have question, <a rel=\"noopener noreferrer\" href=\"#\" onclick=\"tidioChatApi.open()\"><i class=\"fad fa-comment\"><\/i> click to chat with us<\/a><br \/>\n or<a rel=\"noopener noreferrer\" href=\"\/support\" target=\"_blank\"><i class=\"fad fa-envelope-open-text\"><\/i> open support ticket<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-payment kb-faq-category-id-382\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"payment\">\n\t\t\t\t\tPayment\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t4 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89972\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat payment options do I have?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>Currently all our quotes are based on USD. We partner with PayPal and Stripe, you can either pay with PayPal or credit card.<\/p>\n<ul>\n<li>For Insta3DP(beta) orders, the only payment gateway is PayPal for now, but you can still add credit card to PayPal account and pay with card.<\/li>\n<li>For Manual Review orders, we support PayPal and Stripe credit card payment.<\/li>\n<li>For our manual sent invoice, both PayPal and Stripe credit card payment are available.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89974\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy is the actual payment amount different from the quotation?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>This only happends on Manual Review orders, the difference is caused by fluctuation of the exchange rate, since we have a base price in CNY and it will be automatically converted to USD, by the time you pay for the order, the exchange rate has changed and so will your payment amount.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89978\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I get invoice for my payment?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>All invoices are sent via email notification.<\/p>\n<ul>\n<li>Insta3DP: It will be sent automatically after you confirm the order. You can download it via the link sent in email.<\/li>\n<li>Manual Review: There&#8217;ll be 2 separated invoices: Manufacturing cost invoice and shipping cost invoice. Both will only be sent with email attachments after your payment.<\/li>\n<li>Manual quotes: The quotation will be converted to invoice right after you confirm the quotes, and you can pay directly online using PayPal or credit card.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"91719\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy is the payment amount different from quotation?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>The quotation was based on real-time CNY-USD conversion rate we sent the quotation, and by the time you pay for the order, the conversion rate might fluctuate, that&#8217;s why the final payment amount differs from the quotation.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-production kb-faq-category-id-380\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"production\">\n\t\t\t\t\tProduction\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t2 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89901\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat&#8217;s the biggest and smallest size you can 3D print?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p class=\"p1pkss0x\" data-key=\"316\"><span data-key=\"317\">The build size differs among different types of printers, here&#8217;re some common size limits of our equipments:<\/span><\/p>\n<table class=\"sf-table striped_bordered\" width=\"100%\">\n<tbody>\n<tr>\n<td><strong>Process<\/strong><\/td>\n<td><strong>Max Build Volume (mm)<\/strong><\/td>\n<td><strong>Minimum Detail (mm)<\/strong><\/td>\n<\/tr>\n<tr>\n<td>FDM<\/td>\n<td>7000 x 3000 x 1500<\/td>\n<td>0.5<\/td>\n<\/tr>\n<tr>\n<td>SLA<\/td>\n<td>2400 x 800 x 800<\/td>\n<td>0.4-0.6 \/ 0.002<span style=\"color: #ff0000;\">*<\/span><\/td>\n<\/tr>\n<tr>\n<td>SLS<\/td>\n<td>700 x 380 x 580<\/td>\n<td>0.6-0.8<\/td>\n<\/tr>\n<tr>\n<td>MJF<\/td>\n<td>380 x 284 x 380<\/td>\n<td>0.4-0.6<\/td>\n<\/tr>\n<tr>\n<td>DMLS<\/td>\n<td>500 x 500 x 1000<\/td>\n<td>0.5-0.8<\/td>\n<\/tr>\n<tr>\n<td>PolyJet<\/td>\n<td>490 x 390 x 200<\/td>\n<td>0.6<\/td>\n<\/tr>\n<tr>\n<td>MJP<\/td>\n<td>294 x 211 x 144<\/td>\n<td>0.2<\/td>\n<\/tr>\n<tr>\n<td>CJP<\/td>\n<td>254 x 381 x 203<\/td>\n<td>0.8<\/td>\n<\/tr>\n<tr>\n<td>Wax Jetting<\/td>\n<td>298 x 185 x 203<\/td>\n<td>0.018<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-size: 14px;\"><span style=\"color: #ff0000;\">* <\/span>The minimum detail of 0.002mm is only for SLA microscopic resin, which has high printing cost.<\/span><\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-warning\">\n\t\t\t<div class=\"mkb-warning__icon\">\n\t\t\t\t<i class=\"fa fa-exclamation-triangle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-warning__content\">\n\t\t\t\tThe minimum detail doesn&#8217;t correspond to the max build volume, in most cases, they can&#8217;t be achieved in the same printer.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<p>If your model exceeds the max build size of the printer, you could either adjust the size or break the model into parts to print in sections then assemble them.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89927\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhen will my orders be shipped?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><div class=\"sidebar collapsible-sidebar\">\n<div class=\"diziana-category-sidebar-menu category-sidebar-menu\">\n<p>The easiest way to see the estimated shipping and delivery date is to log in to your account and go to your <a rel=\"noopener noreferrer\" href=\"\/orders\" target=\"_blank\">orders page<\/a>.<\/p>\n<p>To get there:<\/p>\n<ol>\n<li><a href=\"#\" class=\"lrm-login\">Log in<\/a> to your account<\/li>\n<li>Hover over &#8216;Account&#8217; menu at the top right corner of the screen<\/li>\n<li>Choose &#8220;Manual Order&#8221; or &#8220;Insta3DP Order&#8221; when the menu appears<\/li>\n<li>Find your order by ID or thumbnail and choose &#8220;View Detail&#8221;<\/li>\n<\/ol>\n<p>Please note that all dates on our website are indicative and they take into account the challenges of manufacturing unique and untested designs. This means that many items ship ahead of schedule, though we cannot guarantee it.<\/p>\n<p>Unfortunately, some requests may be delayed due to complexity. You can always check your order status page for details or contact us via <a href=\"\/contact\">support center<\/a>.<\/p>\n<p>Because of these uncertainties, we recommend giving yourself as much lead time as possible.  If you have a tight schedule, please contact our order admin with your deadline and we&#8217;ll do our best to accommodate your needs.<\/p>\n<p>The delivery dates depends on the courier speed level you chose and could be longer based on your location and service restrictions.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-tip\">\n\t\t\t<div class=\"mkb-tip__icon\">\n\t\t\t\t<i class=\"fa fa-lightbulb-o fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-tip__content\">\n\t\t\t\tSee our guidelines about shipping in <a href=\"\/docs\/shipping\">this article<\/a>.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"kb-faq__category fn-kb-faq-section kb-faq-category-shipping kb-faq-category-id-381\">\n\t\t\t<div class=\"kb-faq__category-inner\">\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__category-title fn-kb-faq-category-title\" data-slug=\"shipping\">\n\t\t\t\t\tShipping\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__count fn-kb-faq-section-count\">\n\t\t\t\t\t\t6 questions\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"kb-faq__questions\">\n\t\t\t\t\t<ul class=\"kb-faq__questions-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89932\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDoes FacFox ship worldwide?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>FacFox is proud to ship your order almost anywhere in the world!<\/p>\n<p>Non-serviceable Countries:<\/p>\n<p>Due to service limitations by our carriers as a result of internal policies or international trade embargoes and economic sanctions, we are unable to ship to the following countries. More information can be found at the websites of our offcial shipping partners: <a href=\"https:\/\/www.ups.com\/ga\/CountryRegs\">UPS<\/a>, <a href=\"https:\/\/www.dhl.com\/en\/express\/export_services.html\">DHL<\/a>, <a href=\"https:\/\/www.fedex.com\/en-us\/shipping\/services.html\">FedEx<\/a>, <a href=\"https:\/\/www.tnt.com\/express\/en_gc\/site\/shipping-tools\/transit-times.html\">TNT<\/a>, <a href=\"https:\/\/www.ems.com.cn\/serviceguide\/shixianchaxun\/e_guo_nei_shi_xian_cha_xun.html\">EMS<\/a>, <a href=\"https:\/\/dpex.com\/get-a-quote\/\">DPEX<\/a> etc.<a href=\"https:\/\/about.usps.com\/publications\/pub699\/pub699_tech_017.htm\"><\/a><\/p>\n<p>We are unable to ship to the following countries:<\/p>\n<ul>\n<li>AC Ascension Islands<\/li>\n<li>AQ Antarctica<\/li>\n<li>BV Bouvet Island<\/li>\n<li>CC Cocos (Keeling) Islands<\/li>\n<li>EH Western Sahara<\/li>\n<li>GS South Georgia &amp; South Sandwich Is.<\/li>\n<li>HM Heard and McDonald Islands<\/li>\n<li>IO British Indies Chagos<\/li>\n<li>MI Midway<\/li>\n<li>PM Saint Pierre and Miquelon<\/li>\n<li>PN Pitcairn<\/li>\n<li>SO Somalia<\/li>\n<li>TF French Southern Territories<\/li>\n<li>TK Tokelau<\/li>\n<li>WK Wake Island<\/li>\n<\/ul>\n<p>If your country is not on this list, we can ship to you \ud83d\ude42<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89934\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I choose courier or use my own shipping account?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>We don&#8217;t recommend you to select courier by yourself for 2 reasons:<\/p>\n<ol>\n<li>Pricing: We have long-term partnership with couriers like DHL, UPS, FedEx, EMS etc, our pricing is definitely lower than any shipping account of your own.<\/li>\n<li>Handling time: We have automatic workflow of packing and shipping, every package will be shipped with the option given your deadline. If you choose your own couier, we have to process it manually and that will take longer time and handling fee.<\/li>\n<\/ol>\n<p>If you insist on choosing a specific courier or using your own account, please leave a note while submitting orders. You can find the Note field in order submission.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89967\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship my orders from?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>We will ship your orders from China mainland, our manufacturing facilities locate in many cities all over Chinese mainland, but all orders will be shipped from shipping warehouse in Shanghai, Shenzhen and Guangzhou.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"89980\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWill there be import tax\/tariff for my orders?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>At FacFox, we will declare the goods as &#8216;sample&#8217; or &#8216;prototype&#8217; for low quantity orders, and we will declare the value of your goods as end products, which will be much lower than costs of making prototypes or small batch samples. And we normally declare the values as samples\/gifts under $30 USD.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-warning\">\n\t\t\t<div class=\"mkb-warning__icon\">\n\t\t\t\t<i class=\"fa fa-exclamation-triangle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-warning__content\">\n\t\t\t\tHowever we cannot guarantee that there&#8217;s no tariff or low import tax. Custom policies vary in different regions, the customs might decide the type and value of goods by themself regardless of what we declared. <a href=\"\/docs\/international-import-tariff-threshold-in-different-countries\">See this article<\/a> of tariff threshold in different countries.\t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"90173\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat&#8217;s the shipping cost?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><h3>About shipping time\/cost<\/h3>\n<p>2 main factors affect your shipping time and cost.<\/p>\n<p><strong>1. The courier you choose<\/strong><\/p>\n<p>We have flexible plans from <strong>1-3 days<\/strong> (expensive), <strong>3-5 days<\/strong>(regular) to <strong>5-12<\/strong> days (economic) and <strong>sea freight<\/strong> (3-4 weeks).<\/p>\n<p><strong>2. The size of your package<\/strong><\/p>\n<p>The larger\/heavier the package is, the higher the cost will be. Please note most express charge the HIGHER value between package size and actual weight.<\/p>\n<p>Anyway, we will always choose the best plan according to your needs\u263a\ufe0f<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"kb-faq__questions-list-item kb-faq__questions-list-item--change fn-kb-faq-item\">\n\t\t\t\t\t\t\t\t\t<a class=\"fn-kb-faq-link\" href=\"#\" data-id=\"95608\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"kb-faq__question-title fn-kb-faq-question\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon fa fa-plus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"kb-faq__question-toggle-icon-open fa fa-minus-circle\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWill multiple orders be shipped in same package?\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer fn-kb-faq-answer\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"kb-faq__answer-content\"><p>First of all, we highly recommend you to submit one order at a time with all required parts, you can upload unlimited number of files by compressing them into zip\/rar folder.<\/p>\n<p>If you place multiple orders, by default they won&#8217;t be shipped in the same package.<\/p>\n<p>If you&#8217;ve made specific request to ship your multiple orders at the same time, we can handle it, but please note we don&#8217;t guarantee that we will pack all parts in same box, there might be multiple boxes in the same shipment, we do this because we want to ensure the parts are well protected in the cartoons, the larger the cartoon is, the higher risk of damage. We will weigh the balance between shipping cost and safety of the goods.<\/p>\n<span class=\"mkb-shortcode-container\">\t\t<div class=\"mkb-warning\">\n\t\t\t<div class=\"mkb-warning__icon\">\n\t\t\t\t<i class=\"fa fa-exclamation-triangle fa-lg\"><\/i>\n\t\t\t<\/div>\n\t\t\t<div class=\"mkb-warning__content\">\n\t\t\t\tWe won&#8217;t inform you on quantity of the cartoons. And please note: The shipping cost of combined multiple orders will not be cheaper than shipping them separately in many situation, especially when the orders contain large items. \t\t\t<\/div>\n\t\t<\/div>\n\t<\/span>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 341px; top: 288px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"fn-kb-faq-no-results mkb-hidden kb-faq__no-results\">\n\t\t\t\tNo questions matching current filter\t\t\t<\/div>\n\t\t<\/div><\/span>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-161998","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - 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