{"id":55669,"date":"2019-05-28T15:11:46","date_gmt":"2019-05-28T07:11:46","guid":{"rendered":"http:\/\/facfox.com\/?post_type=kb&amp;p=55669"},"modified":"2019-05-28T15:11:46","modified_gmt":"2019-05-28T07:11:46","slug":"return-policy","status":"publish","type":"kb","link":"https:\/\/facfox.com\/docs\/kb\/return-policy","title":{"rendered":"Return Policy"},"content":{"rendered":"<p>Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology.<\/p>\n<p>We&#8217;re 100% committed to your satisfaction, and if for some reason there is an issue with your order, we&#8217;ll do our best to find a good solution.<\/p>\n<div class=\"su-note\"  style=\"border-color:#e5e54c;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#FFFF66;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">\n<p>If you are unhappy with the order you received (or if you did not receive the order), you can contact order administrator for aftersaling this within <span style=\"color: #0baee8;\"><strong>3 days <\/strong><strong>after delivery(package received) <\/strong><\/span>or <span style=\"color: #0baee8;\"><strong>20 days after shipment(package never arrives)<\/strong><\/span>. This will lead the order to the status &#8220;aftersale&#8221;.<\/p>\n<p><strong><span style=\"color: #fa6666;\">We don&#8217;t offer money-back guarantee if it&#8217;s already over 3 days after the delivery of the package<\/span><\/strong>, the delivery date is subjected to the tracking information from the courier&#8217;s official tracking system information, which shows &#8220;package delivered&#8221;.<\/p>\n<p>We do not provide refunds for products that have been <span style=\"color: #fa6666;\">used, altered, or damaged by yourself<\/span> after you&#8217;ve received the shipment.<\/p>\n<\/div><\/div>\n<p>In order for us to resolve your issue as quickly as possible, we ask that you describe the issue in detail and, if possible, provide pictures. This will make it easier for us to proceed with refund or remake, also allow us to improve the quality of our products.<\/p>\n<ul>\n<li>For shipment damage issues, we will ask you to provide pictures of the damaged items with the packing box, and we <strong>might ask you to return the product to us in order to receive a refund or to have it refurbished<\/strong>. The returning shipping cost will be paid out by FacFox, only on condition that you ship the item to the address as we instructed.<\/li>\n<li>For quality issues, we will work with you to come up to a final solution, which will either be manufacturing your product again, or provide a (partial) refund.<\/li>\n<\/ul>\n<p>For any issues involving values higher than $300, we may ask you to return the product to us in order to receive a refund or to have it manufactured again. We ask that you first reach out to our Customer Service team with a picture of your print and an explanation of the issue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology. We&#8217;re 100% committed to your satisfaction, and if for some reason there is an issue with your order, we&#8217;ll do our best to find a good solution. In order for us to resolve your issue as quickly as possible, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[33],"kbtag":[34,115],"class_list":["post-55669","kb","type-kb","status-publish","hentry","kbtopic-order","kbtag-refund","kbtag-return"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Return Policy - FacFox Docs<\/title>\n<meta name=\"description\" content=\"Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology. We&#039;re 100% committed to your satisfaction, and if for\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/facfox.com\/docs\/kb\/return-policy\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology. We&#039;re 100% committed to your satisfaction, and if for\" \/>\n<meta property=\"og:url\" content=\"https:\/\/facfox.com\/docs\/kb\/return-policy\" \/>\n<meta property=\"og:site_name\" content=\"FacFox Docs\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/facfox3d\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@facfox3d\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/facfox.com\/docs\/kb\/return-policy\",\"url\":\"https:\/\/facfox.com\/docs\/kb\/return-policy\",\"name\":\"Return Policy - FacFox Docs\",\"isPartOf\":{\"@id\":\"https:\/\/facfox.com\/docs\/#website\"},\"datePublished\":\"2019-05-28T07:11:46+00:00\",\"description\":\"Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology. We're 100% committed to your satisfaction, and if for\",\"breadcrumb\":{\"@id\":\"https:\/\/facfox.com\/docs\/kb\/return-policy#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/facfox.com\/docs\/kb\/return-policy\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/facfox.com\/docs\/kb\/return-policy#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/facfox.com\/docs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/facfox.com\/docs\/#website\",\"url\":\"https:\/\/facfox.com\/docs\/\",\"name\":\"FacFox Docs\",\"description\":\"Knowledgebase of manufacturing\",\"publisher\":{\"@id\":\"https:\/\/facfox.com\/docs\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/facfox.com\/docs\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/facfox.com\/docs\/#organization\",\"name\":\"FACFOX,INC.\",\"url\":\"https:\/\/facfox.com\/docs\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/facfox.com\/docs\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/facfox.com\/docs\/wp-content\/uploads\/2020\/11\/foxdoc-favicon.png\",\"contentUrl\":\"https:\/\/facfox.com\/docs\/wp-content\/uploads\/2020\/11\/foxdoc-favicon.png\",\"width\":132,\"height\":133,\"caption\":\"FACFOX,INC.\"},\"image\":{\"@id\":\"https:\/\/facfox.com\/docs\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/facebook.com\/facfox3d\",\"https:\/\/x.com\/facfox3d\",\"https:\/\/instagram.com\/facfox3d\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Return Policy - FacFox Docs","description":"Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology. We're 100% committed to your satisfaction, and if for","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/facfox.com\/docs\/kb\/return-policy","og_locale":"en_US","og_type":"article","og_title":"Return Policy","og_description":"Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology. We're 100% committed to your satisfaction, and if for","og_url":"https:\/\/facfox.com\/docs\/kb\/return-policy","og_site_name":"FacFox Docs","article_publisher":"https:\/\/facebook.com\/facfox3d","twitter_card":"summary_large_image","twitter_site":"@facfox3d","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/facfox.com\/docs\/kb\/return-policy","url":"https:\/\/facfox.com\/docs\/kb\/return-policy","name":"Return Policy - FacFox Docs","isPartOf":{"@id":"https:\/\/facfox.com\/docs\/#website"},"datePublished":"2019-05-28T07:11:46+00:00","description":"Our main goal at FacFox is to bring amazing products to life with digital manufacturing technology. We're 100% committed to your satisfaction, and if for","breadcrumb":{"@id":"https:\/\/facfox.com\/docs\/kb\/return-policy#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/facfox.com\/docs\/kb\/return-policy"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/facfox.com\/docs\/kb\/return-policy#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/facfox.com\/docs\/"},{"@type":"ListItem","position":2,"name":"Return Policy"}]},{"@type":"WebSite","@id":"https:\/\/facfox.com\/docs\/#website","url":"https:\/\/facfox.com\/docs\/","name":"FacFox Docs","description":"Knowledgebase of manufacturing","publisher":{"@id":"https:\/\/facfox.com\/docs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/facfox.com\/docs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/facfox.com\/docs\/#organization","name":"FACFOX,INC.","url":"https:\/\/facfox.com\/docs\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/facfox.com\/docs\/#\/schema\/logo\/image\/","url":"https:\/\/facfox.com\/docs\/wp-content\/uploads\/2020\/11\/foxdoc-favicon.png","contentUrl":"https:\/\/facfox.com\/docs\/wp-content\/uploads\/2020\/11\/foxdoc-favicon.png","width":132,"height":133,"caption":"FACFOX,INC."},"image":{"@id":"https:\/\/facfox.com\/docs\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/facfox3d","https:\/\/x.com\/facfox3d","https:\/\/instagram.com\/facfox3d"]}]}},"_links":{"self":[{"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/kb\/55669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/comments?post=55669"}],"version-history":[{"count":0,"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/kb\/55669\/revisions"}],"wp:attachment":[{"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/media?parent=55669"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/kbtopic?post=55669"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/facfox.com\/docs\/wp-json\/wp\/v2\/kbtag?post=55669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}