{"id":55480,"date":"2019-05-27T23:03:48","date_gmt":"2019-05-27T15:03:48","guid":{"rendered":"http:\/\/facfox.com\/?post_type=kb&p=55480"},"modified":"2023-08-31T16:10:23","modified_gmt":"2023-08-31T08:10:23","slug":"refund-rules","status":"publish","type":"kb","link":"https:\/\/facfox.com\/docs\/kb\/refund-rules","title":{"rendered":"Refund Rules"},"content":{"rendered":"

When am I entitled to a refund?<\/h1>\n

Covered by our refund policy:<\/h3>\n
    \n
  1. If we are unable to finish the product, you will receive a full refund<\/strong> for the order.<\/li>\n
  2. If your item arrives but is broken during shipment, we will work with you to either manufacture your product again, or provide a refund, depending on the level of damage<\/strong> and the total value of the order<\/strong>, in some occasion, we might ask you to return the product<\/strong> to us in order to receive a refund or to have it refurbished(See Return Policy<\/a>).<\/li>\n
  3. If the FacFox administrator agrees with the claim in the dispute process you will receive a refund\/remake.<\/li>\n<\/ol>\n

    NOT<\/strong> covered by our refund policy:<\/h3>\n
      \n
    1. If you received your item printed to the specifications listed on the order page but the print turns out non-functional, you will not receive a refund as FacFox cannot be held responsible for errors in the 3D model. If you can show that the model was not printed to the specifications you will receive a refund\/remake. You may be asked to ship the print back to us.<\/li>\n
    2. If the item has arrived for over 3 days <\/strong><\/span>(starting from the arrival date in tracking information provided by the courier) and you didn’t report any issues, you will not be entitled for refund\/remake.<\/li>\n
    3. If the item you uploaded didn’t meet the requirement of the designing rules<\/a><\/span> of the material, but you still requested to print it anyway, you are not entitled to get a refund\/remake.<\/li>\n
    4. If the item you uploaded (such as weapon or weapon similarities)<\/strong> violated any laws or our user terms<\/a> and has been detected after manufacturing<\/strong>, you are not entitled to get a refund\/remake, furthermore, your account will be permanently suspended, you might also be asked to pay fine for shipping illegal items by local authorities.<\/strong><\/li>\n<\/ol>\n

      How to report an issue of the received order?<\/h1>\n

      Please click the “Confirm\/Report<\/strong>” button on the order page, this button will only show up when item is shipped. In other order status, you can click “support” button and send a support request to the admin who’s in charge of the order.<\/p>\n","protected":false},"excerpt":{"rendered":"

      When am I entitled to a refund? Covered by our refund policy: If we are unable to finish the product, you will receive a full refund for the order. If your item arrives but is broken during shipment, we will work with you to either manufacture your product again, or provide a refund, depending on […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[33],"kbtag":[31,32,34],"class_list":["post-55480","kb","type-kb","status-publish","hentry","kbtopic-order","kbtag-customer","kbtag-order","kbtag-refund"],"yoast_head":"\nRefund Rules - FacFox Docs<\/title>\n<meta name=\"description\" content=\"When am I entitled to a refund? Covered by our refund policy: If we are unable to finish the product, you will receive a full refund for the order. 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